We adhere by the British association of counselling psychotherapy (BACP) ethical framework of good practice all sessions are kept strictly confidential. Great care is taken to protect the identity of clients and personal information is coded and details kept under lock and key. We are required by law to break confidentiality where appropriate in order to protect client, or if someone they might endanger. Furthermore I will not reveal confidential information to anyone without client written permission. As part of my professional standards, from time to time I may need to share and discuss some of the information in our sessions with a qualified supervisor, this will always be under a strict confidential and professional framework. The client identity is always kept anonymous. I am not able to provide in-depth reports on the sessions or give opinions or diagnosis.

In certain circumstances, We may have to make exceptions to the general rules of confidentiality:
1. If I think there is a serious risk of harm to yourself or others.
2. Where counsellor cannot contact you but suspect you are in danger. For example, if you had not been seen or heard from, for several days and colleagues, organisation friends felt concerned, counsellor may disclose information without your agreement.
Where there is a legal requirement to disclose information. This could be because it has been ordered by a court, or because the law requires, for example under the Terrorism Act 2000 or the Drug Trafficking Offences Act 1986, for information to be passed on without consent. In the first and second of these cases, we would attempt to talk this through with you beforehand if possible. If you have referred yourself for counselling then we will communicate with you. If you have been referred by an organisation we will inform them, if they request details information on absence. If you feel that someone may need to know information about your counselling Sessions, then we ask you to make this clear to your counsellor at the beginning of the sessions. For example, if you have been referred to us by a third party it may be in your interest for there to be some liaison

In the process of counselling we will engage in a form of psychological or talking therapy that will offer you a chance to interact effectively. Sessions will not take place if the client is under the influence of any misuse of alcohol or drug substance

If a client fails to cancel a scheduled appointment, I cannot use this time for another client and the client will be billed for the entire cost of your missed appointment. Cancellation of sessions with less than 14days will result in losing payment. counsellor will always aim to give the client no less than 14 days notice, of any holidays, training workshops, conferences or illness that might prevent them from being available to see them at the time/day of the scheduled session. In such cases the counsellor will always aim to offer an alternative arrangement. Additionally, if a client is late, we will meet for whatever time is left of t your hour. All refunds must be requested in writing to healingwingssupport@outlook.com within the appropriate time-frame as indicated in this policy. Pre-paid 4 sessions can be used to rebook an equivalent of 4 session any time within 6 months or per negotiation { only for Before you say I do } for cancelled or postponed weddings Pre-paid 2 hour session can be used to rebook an equivalent of an hour session any time within 6 months. ( only for Before you say I do ) cancelled or postponed weddings Rescheduling is available up to 3 day before appointment depending on availability

If you have to isolate please let your counsellor know by phone or email pro to your appointment
Refunds requested less than the time stated will incure a processing fee of 50%.
Please contact Abigail Borquaye to discuss options. I am happy to negotiate a mutually beneficial solution.
No refund or rescheduling can be given for non-attendance of session without prior notice.
Please do not come earlier than your appointment time as I might have client before you. Thank you for your consideration regarding this important matter

Our policy is to keep minimum notes and records. The information we do store includes: • Personal information, such as your
name, date of birth, address etc;
• Background information that might be relevant to the counselling process;
• Your signed contract with us;
• Confidential case notes (describing the main focus of the session with any important information);
• Information for service evaluation and statistical purpose
If you have any concerns about the policy on confidentiality and note-keeping, You're welcome to discuss it fully with your counsellor. Check what we have agreed today. If you wish to negotiate any changes we will be happy to do so before you agree